CUSTOMER SUPPORT AGENT

Respond to customer inquiries
Identify and report trends
Handle complaints and escalations
Track customer satisfaction
Monitor social media

Category: Services Tag: by hour

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CUSTOMER SUPPORT MANAGEMENT

$40

Category: Services Tag: by hour

Overview & Preview

Respond to customer inquiries: I can respond to customer inquiries and complaints in a timely and professional manner through email, phone, or live chat.
Troubleshoot technical issues: I can troubleshoot technical issues that customers may be experiencing with the company’s products or services.
Provide solutions: I can provide solutions to customer issues and concerns, either by resolving the problem directly or by escalating the issue to the appropriate department.
Document customer interactions: I can document customer interactions in a customer relationship management (CRM) system or helpdesk software to keep track of customer issues and resolutions.
Follow up with customers: I can follow up with customers to ensure that their issues have been resolved and that they are satisfied with the service they received.
Monitor social media: I can monitor the company’s social media accounts for customer inquiries and respond in a timely manner.
Provide information: I can provide customers with information about the company’s products or services, as well as any relevant policies or procedures.
Continuously improve processes: I can continuously improve processes by reviewing customer support metrics and identifying areas for improvement, and implementing new strategies and tactics to enhance customer satisfaction.
Track customer satisfaction: I can track customer satisfaction by conducting surveys or collecting feedback in order to identify areas where the company can improve its customer support.
Handle complaints and escalations: I can handle complaints and escalations in a professional and empathetic manner, and work to resolve them as quickly and efficiently as possible.
Provide after-sales support: I can provide after-sales support by following up with customers to ensure that they are satisfied with their purchase and to address any issues that may arise.
Provide support on various channels: I can provide support on various channels, such as email, phone, live chat, and social media, to ensure that customers can reach out to the company through their preferred method of communication.
Identify and report trends: I can identify and report trends in customer inquiries and complaints, which can help the company to identify and resolve recurring issues.
Prioritize customer support requests: I can prioritize customer support requests, addressing the most urgent and critical issues first.
Stay up to date with the company’s products and services: I can stay up to date with the company’s products and services so that they can provide accurate and timely information to customers.

Customer Service Agent

As a Customer Service Agent, I have a proven track record of maintaining a high customer satisfaction rating and effectively handling customer inquiries through various channels, including live chat, email, SMS text, and phone. My experience in managing product ambassadors and organizing group digital detoxes showcases my strong project management skills and ability to work with a team.

Customer Service Manager

As a Customer Service Manager, I’m efficient at handling customer inquiries across various platforms and implementing effective systems and processes to enhance customer satisfaction. My background in e-commerce, combined with my cross-functional training in logistics and cost monitoring, makes me a highly qualified candidate for this opportunity. Furthermore, my experience in developing fraud detection and protection protocols and managing chargebacks and dispute resolution showcases my ability to make quick and effective decisions in high-pressure situations.

New Home Sales Assistant

In my previous role as a New Home Sales Assistant and MLS Coordinator, I received multiple awards for my performance and consistently led the division in appointment-setting contests. My training and experience in high-intensity sales, as well as my ability to manage MLS listings and procedures, make me ready to take on any position.