ECOMMERCE OPERATIONS

Customer service
Data analysis
Product listing and management (up to 25 SKUs)

$35

Category: Services Tag: by hour

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Overview & Preview

Product research and sourcing: I can research and source products to sell on the eCommerce store.
Product listing and management: I can create product listings, add product descriptions and images, and manage inventory. (up to 25 SKUs)
Order fulfillment: I can process orders, manage shipping, and handle customer inquiries and returns.
Customer service: I can manage customer service inquiries and complaints.
Data analysis: I can analyze data to identify sales trends, customer preferences, and other insights that can inform business decisions.
Invoice management: I can assist with bookkeeping, invoicing, and other financial tasks.
Website management: I can help with maintaining and updating the eCommerce website. For an additional charge- we can make changes to the design, layout, and functionality.
Social Media: I can assist with minor creating and managing social media accounts and engaging with customers on platforms like Facebook, Instagram, and Twitter.

Customer Service Agent

As a Customer Service Agent, I have a proven track record of maintaining a high customer satisfaction rating and effectively handling customer inquiries through various channels, including live chat, email, SMS text, and phone. My experience in managing product ambassadors and organizing group digital detoxes showcases my strong project management skills and ability to work with a team.

Customer Service Manager

As a Customer Service Manager, I’m efficient at handling customer inquiries across various platforms and implementing effective systems and processes to enhance customer satisfaction. My background in e-commerce, combined with my cross-functional training in logistics and cost monitoring, makes me a highly qualified candidate for this opportunity. Furthermore, my experience in developing fraud detection and protection protocols and managing chargebacks and dispute resolution showcases my ability to make quick and effective decisions in high-pressure situations.

New Home Sales Assistant

In my previous role as a New Home Sales Assistant and MLS Coordinator, I received multiple awards for my performance and consistently led the division in appointment-setting contests. My training and experience in high-intensity sales, as well as my ability to manage MLS listings and procedures, make me ready to take on any position.